Stupid marketing mistake – check it out
A couple of days ago I was at Macy’s department store with my wife, getting some perfume for my daughter.
Honestly – not so exciting for me.
But as I was wondering around, I saw something that made me stop dead in my tracks.

This is a picture I snuck while the counter girl wasn’t looking. I blurred the details to protect the innocent, but you can see it is a list of names and phone numbers.
Across the top it says:
Name..Phone number…Call me for special events
And people are dutifully filling this out.
Hello? – is this 1983? 1965?
Nowhere on this form was a place for email.
So let me ask you this – who do you think is actually going to call the hundreds of people who are filling out this form?
My guess is: nobody.
They didn’t even specify a cell or home number, so they have no idea when to call or where they are calling.
Fools. I mean really – fools.
You and I realize that getting customer’s emails would be far more powerful.
Further, I would get some old $100 laptop, connect it to the wifi, and have a permanent email capture form telling customers the great benefits, sales, special events and discounts they will get if they just leave their email.
When they hit submit, I would take them to a page that tells them to go home and look for the confirmation email and click on the link to get their first special deal.
After 30 seconds, that page would redirect automatically back to the opt in page for the next customer.
With this method, Macy’s doesn’t have to get someone to enter hundreds of names and email addresses into some program. The customer takes care of it – and is happy to do so.
With a nice database of emails building up every day, Macy’s can run specials to get customers in the door.
I might even have the customers enter their cell phone number so I could do some mobile marketing. Maybe send a text message every once in a while when there’s a really good deal running.
All this would take is an old laptop, an hour or two of set-up, and a $29/month Aweber account.
Anyone can do this for any local business and help them tremendously. And at the same time, charge them for set up and even a monthly fee if you wanted to help them with the emails.
Here’s another idea.
What’s the #1 thing every local business wants?
It’s to show up on the first page of Google for their key search term, like “Merrimack NH Orthodontist”
Getting on page one of Google for something like that is far
easier than the kinds of competitive national terms you typically hear about.
Interesting SEO Lesson:
I originally posted this late at night. The next morning, I happened to do a Google search for “Merrimack NH Orthodontist” and, amazingly, my blog ranked #2 on the first page for the term.

This resulted from the use of quotation marks around the phrase. As people become more sophisticated searching with Google, more people will use quotes for their searches.
This indicates that it might be a good idea to use quotes around your key search term at least once in any pages you are trying to rank.
Another interesting note: I rank #2 when I search using Internet Explorer and #3 when I search using FireFox. Hmmmm…..
If you’ve been doing some reading and studying about internet marketing for any length of time, you already know enough to help local businesses with their marketing, and be paid nicely for your effort and knowledge.
So, what is your thought on this? Let me know!
April 15th, 2010 at 12:58 am
I regularly get calls from Macy’s…and yes, I put my name on their list…and NO I do NOT want to give them my email address and wouldn’t IF they asked.
The phone call allows me to ask if what I’m interested in is included in whatever special they have. NOT interested in reading MORE promos,
I had a call just last month. It actually got me into the store, too. AND I’m an avid online shopper.
Also, I never, ever, ever give my cell to a business…do not want text messages either.
Call me old fashioned but if I’n going to do business I want to do it personally and not by getting bombarded in messages.
April 15th, 2010 at 4:58 am
Hey Jeff,
I think this is an excellent idea! Thanks for sharing
Btw, I’ve sent an email with some ideas to you (replied to a very old email – June 2008) – not sure if that email addy is still valid though.
Best regards,
Adrian
April 15th, 2010 at 6:21 am
Jeff,
As always good reminders! It is important to know what your options are, implement them, and see what works best in your marketing area.
Thanks for the reminders!
Regards,
Jeffrey
P.S. Sorry you got stuck shopping for perfume. I empathize.
April 15th, 2010 at 10:29 am
I always find something useful on your website, and often get e-mails who contain interesting stuff.
Your way of approaching people, (me) getting their attention, is a pleasant one. I can`t remember receiving an e-mail from you where you instantly try to sell something, instead you are giving/searing a lot of great stuff.
The last e-mail from you with words like:
__ I’ve been reading about internet marketing for a while.
__ I want to earn an income online, but don’t have the right idea yet.
__ I always seem to know more about internet marketing than anyone else I talk to.
__ I know what these are: SEO, autoresponder, backlinks, WordPress, PPC
__ I like to help people.
__ I want to work for myself.
__ I need to pick a direction for online marketing and go there – I’m just not sure where to go.
I can put a mark on all of this.
Where do I sign up, and how much do I have to pay?
Kurt Pedersen
April 15th, 2010 at 11:49 am
Kurt – I don’t think there is anything you can buy yet. I would opt-in, watch the videos, and decide if whatever they end up offering is right for you.
I do know the people behind the video. Mike Koenigs has been very successful with traffic Geyser, a video distribution tool. Having met him, I also know he is one very sharp guy.
Cheryl, Thanks for your perspective. Can’t forget that there are many people who prefer a personal phone call to an email. Sounds like the manager at your Macy’s is following up. Good for them!
Jeff
April 15th, 2010 at 5:22 pm
Jeff,
this is a great article. Many of the points are extemely valuable. Many marketers don’t realize how easy it is to do this with local business.
There is one issue with the Aweber tactic you describe above. I have done this for many clients as well. BUT Aweber will disable your form after do many submissions from the same IP.
I have had to deal with Aweber customer support re this issue.
Their main workaround was to continue to get clients to fill form at store or immediately put into Aweber at the point of sale. This system works well for most clients and a work around to Aweber IP issue.
Warm regards,
James Rivers
April 17th, 2010 at 6:05 pm
It could be a poor marketing tactic provided people are happy to provide their email address … many aren’t these days. I have a junk mail email address to which I direct these types of signups … that way I can choose when I visit it and delete it if it gets really bad.
On another note, I make a substantial part of my income by finding sites with poor spelling, grammar and other things and then offering to fix them up. For a fee. This is the type of opportunity that someone could use by asking Macy’s if they could work at improving their customer sign up performance. There are opportunities everywhere.
April 24th, 2010 at 11:55 am
Thanks Jeff, powerful stuff! Yours is one of the few sources I can always count on for helpful, effective information…
Great idea also Robinoz…
May 4th, 2010 at 2:51 pm
Jeff,
I couldn’t agree more. The one thing you have to remember is that Macy’s is not a local store. It is a department store which means it has a corporate office. Their operating procedures are required to be consistent with all stores. So, who is making all the decisions for customer service, marketing and advertising.
Yeah, it seems that person is still stuck in the “Old Ways”. Why hasn’t Macy’s embraced social networking sites for market shares? Is Macy’s still trying to survive on name recognition alone?
May 10th, 2010 at 7:32 am
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